FAQ’S

Yes, currently we have one retail store located in Pensacola, FL. However, Battery Guyz Franchises are now available nationwide, and we are expanding rapidly across the U.S. to extend our retail locations and services.

We offer FAST, FREE delivery (2–5 business days) via FedEx to all customers. If you order before 12:00 PM (local time of delivery address) on a business day, your battery will ship same day. Orders placed after 12:00 PM or over the weekend ship the next business day.

Why spend time (and gas) driving to a national auto parts store to buy a $200+ new battery, when you can get a premium reconditioned battery delivered straight to your door - for less?

Yes, Battery Guyz is the first national brand offering premium reconditioned batteries for cars, boats, and golf carts. Our batteries come from trusted national brands like Deka, Napa, Interstate, Duracell, and more.

Through our proprietary battery maintenance process - enhanced with AI and years of R&D - we return drained batteries to a high-performing state, sometimes even outperforming their original condition.

All batteries are backed by a warranty of up to 2 years, and customer satisfaction is our #1 priority. If there’s ever an issue, just call us at 1-800-965-1076 and we’ll make it right.

We’ve even been featured on ABC’s Shark Tank and recognized on “World’s Greatest” TV show for our innovation in reconditioning.

Our premium reconditioned batteries typically last 3–4 years on average, though some customers report up to 5 or 6 years depending on usage and vehicle type. Like all batteries, this can vary based on climate, driving habits, and maintenance.

To help extend the life of your battery even further, we recommend using our Battery Guyz Battery Maintenance (Quart Size) - a proven way to maximize performance and longevity.

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Battery replacement is part of regular vehicle upkeep, and we’re here to make it easy, affordable, and sustainable.

Yes! Every Battery Guyz battery includes a 1-Year Full Replacement Warranty at no extra cost.

At checkout, you also have the option to extend your warranty with a 2-Year Add-On, giving you up to years of coverage. Please note:

• The warranty includes up to 3 total replacements.
• In our experience, more than 2 replacements often point to alternator or electrical system issues.
• The warranty is and only applies to the original purchaser of the battery.
  

We stand behind our products - and we’re here to make sure you’re never left stranded.

Nothing at all! We ship all our batteries for FREE via FedEx - either from our corporate facility or your nearest Battery Guyz franchise. Your battery will typically arrive within 2–5 business days after placing your order.

A used battery is simply pulled from a salvage or wrecked vehicle and recharged using a basic charger - without replacing the electrolytes or addressing internal damage. These often have heavily sulfated plates and no refurbished components.

In contrast, a Battery Guyz reconditioned battery is:

• Fully drained of old electrolytes
• Cleaned, tested, and repaired if needed
• Reassembled with new high-performance electrolytes
• Restored to a level that can even outperform original performance

It’s a full remanufacturing process - not just a surface-level recharge.

Yes! These batteries weigh over 50 lbs, and we ship them via a freight transportation company. To get an accurate freight quote, please call our customer service team at 1-800-965-1076.

We only recondition deep cycle batteries such as golf cart batteries, floor scrubbers, 4D, 8D, etc. If these are in stock, you're welcome to exchange your core for a reconditioned unit.

Note: We do not recondition automotive batteries for individuals.

If you experience any issues - whether it's a FedEx delivery address error, a credit card problem, or a technical glitch on our site - just call us at 1-800-965-1076. One of our friendly Customer Service Representatives will gladly help place your order for you.

Oops! We're so sorry — but due to our automated fulfillment system, cancellations are rarely possible once an order is placed. Orders are immediately charged, pulled from inventory, and entered into the FedEx system for same-day shipping.

If you still wish to return the order, you're welcome to send back the unopened, complete package for a refund of the purchase price. Please note this is subject to a 30% restocking fee.

No, unfortunately you cannot ship the core back for the $20 deposit - return shipping typically costs three times more than the deposit itself. We recommend either visiting your nearest Battery Guyz Franchise location to receive your core refund or taking the used battery to a local scrap recycling center where you can exchange it for cash.

When placing an order online or over the phone, you should always receive two forms of confirmation. After a successful order, a six-digit confirmation number will appear on your screen, and an email with your receipt and that number will be sent to you immediately. If you didn’t see the confirmation on your browser and haven’t received an email, please contact us right away at 1-800-965-1076 so we can verify your order.

FedEx notices usually mean a signature was required but no one was available, or the delivery address had an error (e.g. missing apartment number). If you requested a signature, please ensure someone is available on the expected delivery day. In most cases, FedEx will reschedule the delivery for the next business day. If there’s an address issue, FedEx may call to verify details. Note: FedEx cannot deliver to PO Boxes. For help, call FedEx at 1-800-GO-FEDEX. Still need assistance? Contact Battery Guyz at 1-800-965-1076 and our customer service team will gladly assist.